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Effective Date: March 23, 2026
These SaaS Terms of Service (“Terms”) govern the access and use of software platforms and hosted services provided by IONYX Pty Ltd (ABN 22 605 061 327) and its controlled entities (“IONYX”, “we”, “us”, or “our”).
These Terms apply to all users, customers, and organisations that access or use our Software-as-a-Service platforms (“Services”).
By accessing or using the Services, you agree to be bound by these Terms.
IONYX provides subscription-based SaaS platforms, including but not limited to:
Services may include:
Services are provided remotely via secure hosting environments.
IONYX may introduce new features, modules, or additional SaaS products from time to time. Unless expressly agreed otherwise in writing, such services will be governed by these Terms.
You warrant that:
You are responsible for:
You must notify IONYX immediately of any unauthorised access or security breach.
IONYX reserves the right to suspend accounts where security risks are identified.
Services are provided on a recurring subscription basis as set out in the applicable Quote, Invoice, or Subscription issued by IONYX.
Subscriptions may be billed monthly or annually, as agreed in writing.
Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to renewal.
IONYX may adjust fees with reasonable prior notice. Updated fees apply at the next billing cycle.
Failure to pay fees may result in:
IONYX may, at its discretion, provide trial or evaluation access to the Services.
Trial access may be limited in functionality or duration and may be withdrawn at any time.
Unless otherwise agreed in writing, trial access does not create any ongoing service obligation.
You must not use the Services to:
IONYX may suspend access where misuse is identified.
You retain ownership of all data uploaded or entered into the Services (“Customer Data”).
You grant IONYX a limited licence to host, process, and store Customer Data solely for the purpose of providing the Services.
You are responsible for:
IONYX is responsible for platform configuration and system setup but does not verify the accuracy of Customer Data.
IONYX implements technical and organisational safeguards aligned with industry standards, including:
However, no system can guarantee absolute security.
Customers are responsible for:
IONYX implements backup and recovery processes within its hosting environment in accordance with its operational practices.
However, Customers are responsible for maintaining their own records and exporting data where required.
IONYX does not guarantee that data loss will never occur.
All intellectual property in the SaaS platform, including:
Remains the exclusive property of IONYX or its licensors.
Customers are granted a non-exclusive, non-transferable licence to use the Services during the subscription term.
IONYX aims to maintain reliable service availability but does not guarantee uninterrupted or error-free operation.
Planned maintenance may occur from time to time with reasonable notice where practicable.
IONYX is not responsible for outages caused by:
IONYX will provide support services in accordance with Appendix A – Service Level Agreement (SLA).
The Service Level Agreement sets out target response times and support hours. The Service Level Agreement does not constitute a guarantee of uninterrupted or error-free service.
These Terms remain in effect while you maintain an active subscription.
You may cancel your subscription in accordance with your agreed billing cycle.
IONYX may suspend or terminate access if:
Upon termination, access to the Services will cease.
To the extent permitted by law:
Nothing in these Terms excludes liability that cannot be excluded under Australian law.
You agree to indemnify IONYX against claims arising from:
IONYX is not liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, government actions, internet outages, cloud infrastructure failures, cyber incidents, labour disputes, or third-party service disruptions.
Where a Force Majeure event occurs, IONYX will use reasonable efforts to resume performance as soon as practicable.
These Terms are governed by the laws of Queensland, Australia.
The parties submit to the non-exclusive jurisdiction of Queensland courts.
IONYX may update these Terms from time to time.
Material changes will be communicated with reasonable notice.
Continued use of the Services constitutes acceptance of updated Terms.
For enquiries:
Email: support@ionyx.com.au
Address: Level 6/200 Adelaide St, Brisbane City QLD 4000
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