Menu
Effective starting: January 9, 2025
1. About this Policy
IONYX is committed to protecting your privacy. This Privacy Policy outlines how Local Suppliers Portal – LSP (referred to as “we,” “us,” or “Service”), developed and owned by IONYX Pty Ltd (ABN 22 605 061 327), collects, uses, and protects the information you (“you” or “user”) provide when using our services. For any questions or comments regarding this policy, please contact us at support@localsuppliersportal.com.
Service refers to the comprehensive Local Suppliers Portal – LSP Software-as-a-Service (“SaaS”) delivered by IONYX Pty Ltd, including any on-premises components as well as technical support services.
2. Protecting Your Privacy
We are dedicated to safeguarding the personal information you share with us. Here’s how we protect your privacy:
3. Information That We Collect
To access specific features of the Service, we may request personal information, including but not limited to:
This information is used to verify your identity, set up your account, process payments, and communicate with you. We do not sell or share your information except when required by law. Additionally, we may collect relevant financial details to assess creditworthiness.
4. Sensitive Information
Sensitive information refers to personal information that includes details or opinions about an individual and is subject to a higher level of privacy protection than general personal information. As part of client configurations, clients may request sensitive information, such as records of citizenship status, indigenous identification, or health-related details, including health insurance.
We only collect sensitive information when necessary for providing our services. Any sensitive information you provide is handled with the highest level of security and is not shared with third parties unless required by law or with your consent.
If we receive unsolicited sensitive information, it may be retained for reference, but we make every effort to limit the collection of such data. You can request that any sensitive information be removed from our records at any time, subject to legal or operational requirements.
5. How We Ensure the Security of Your Information
We implement industry-standard security measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure data transmission, restricted access controls, and regular security assessments.
Our commitment to safeguarding your information begins with robust physical security controls. Sensitive personal information is stored in secure facilities with restricted access, ensuring that only authorized personnel can view or handle this data. For electronic data, we use encryption (128-bit SSL) to protect transactions and employ firewalls, anti-virus software, and regular system updates to safeguard against external threats.
Despite using our best endeavours to comply with this Privacy Policy, we cannot assure your identifiable and non-identifiable personal information will never be disclosed by a third party in a nature that conflicts with this Privacy Policy. Additionally, we are not responsible for any breach of security or actions undertaken by any third parties that receive the information.
6. Data Collection
We may collect personal information such as names, contact details, and professional information for legitimate business purposes. This information may be obtained
through interactions with our website, communication channels, systems, or other business-related activities.
We ensure transparency, fairness, and security in handling information related to customers, suppliers, employees, and other stakeholders. The key principles governing data collection and access are outlined below:
7. Data Storage
We take all reasonable steps to protect the personal information we collect and store, ensuring its security and confidentiality. Personal information may be stored electronically, in hard copy, or on cloud servers, including those located outside Australia.
To prevent unauthorized access, misuse, alteration, or disclosure, we implement physical, electronic, and managerial procedures to safeguard data. Despite these measures, no storage method is entirely immune to security risks. In the unlikely event of a data breach, we will act promptly to mitigate harm and notify affected individuals in accordance with applicable laws.
Data is retained only as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. When no longer needed, personal information is securely destroyed or de-identified.
8. How We Use and Disclose Personal Information
Personal information collected by us is used solely for legitimate business purposes to deliver and enhance our services while adhering to legal and regulatory requirements. This may include:
Personal information will not be shared, sold, or disclosed to third parties without explicit consent, except where required for the fulfillment of services or legal obligations. For example, data may be disclosed to third-party providers, contractors, or partners involved in delivering services on our behalf, under strict confidentiality agreements.
All uses of data are governed by transparency, fairness, and a commitment to the protection of individual privacy.
9. Cookies – How We Use Them
We use cookies to enhance your experience on the Service by remembering your preferences and improving functionality. However, cookies do not give us access to your computer.
You can disable cookies through your browser settings, though this may limit certain features. Please note that even if cookies are disabled, some data may still be collected by tools like Google Analytics, which operate independently of cookies.
By using our Service, you consent to our use of cookies as described.
10. Google reCAPTCHA
We use Google reCAPTCHA to prevent spam and distinguish genuine users from bots. This tool is used on login only and may collect data on how users interact with the Service, including:
The collected data is stored on Google’s servers, which may be located outside of Australia. Please note that any content or data you provide to the Service will not be collected through this tool. For more information, view Google’s Cloud Data Processing Addendum and Google’s Privacy Policy.
11. Online Advertising and Marketing
We use Google AdWords Remarketing to display tailored advertisements based on your activity on our Service. Cookies help track your interactions, allowing us to show relevant ads. You can opt out of personalized ads via Google’s Ads Preferences Manager or the Network Advertising Initiative.
Additionally, we may use your personal information to inform you about services you might find valuable. You can opt out of marketing communications by contacting us.
12. Location Data
Location data may be collected from user devices to enable geolocation features and enhance the functionality of our services. This includes, but is not limited to:
Location data collection occurs only when users have enabled location services on their devices and granted the necessary permissions. Such data may be collected even when the application is running in the background, depending on device settings.
We ensure that location data is handled with strict confidentiality and is not shared with third parties without user consent, except when required by law or to facilitate specific services. Users retain the ability to modify their location-sharing preferences at any time through their device or application settings. However, changes to these preferences may impact the services provided.
13. Controlling Your Personal Information
Individuals have the right to access, correct, or delete their personal information held by us. Requests to exercise these rights can be made by contacting us at support@localsuppliersportal.com. However, we may not be able to delete personal information if it is being used for legitimate business purposes or is required to be retained by law.
We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary.
14. Ownership and Intellectual Property
The Service and its original content, features, and functionality are the exclusive property of IONYX Pty Ltd and its licensors. This includes all text, graphics, logos, designs, software, and other materials associated with the Service. The Service is protected by copyright, trademark, and other intellectual property laws in Australia and internationally.
You retain ownership of any personal data or content you upload or submit to the Service. However, by using the services, you grant Us a limited, non-exclusive, royalty-free license to use, display, and store your content as necessary to provide the requested services. This license may also extend to our partners and contractors involved in delivering services, but is strictly for the purpose of operating, maintaining, and improving our services.
You may not use, copy, modify, distribute, or create derivative works from any of our intellectual property without our explicit permission, except as permitted by applicable law.
15. Complaints
If you believe that we have breached any of the Australian Privacy Principles, you have the right to make a complaint. To do so, please contact us at support@localsuppliersportal.com. We will aim to respond to your complaint within a reasonable time, usually within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by
calling 1300 363 992.
16. Review and Revision
We reserve the right to review and modify our Privacy Policy periodically. Any changes will be reflected in an updated version posted on our website.
This policy will be annually reviewed and revised as needed to ensure its effectiveness and compliance with relevant laws and regulations.
Customised solutions for supplier management success, ensuring a more productive, efficient, and engaging way to work with local suppliers.
Local Suppliers Portal operates in compliance with the ISO 9001:2015 and ISO 27001:2022 standards for Quality and Information Security Management Systems.
